What is revvvd return policy?

Return Policy

The customer can check the product when it’s delivered. If there is any clear damage or problem, they can request a return or exchange right away during delivery.

Returned products may take up to one week to reach our warehouse depending on your location. Once received, please allow up to two (2) business days for us to process your return. After processing, refunds may take three (3) to seven (7) business days to be credited to your credit card or revvvd account (for cash-on-delivery payments). Refunds are subject to the condition of the returned item.

Return Eligibility Conditions

Custom furniture is not eligible for return.

Home decor items may only be returned if unopened, undamaged, and in their original packaging.

Unwrapped bedding products cannot be returned.

Products that have been used, altered, assembled, or installed are not eligible for return unless defective.

Returned items must be in new condition, with original tags attached.

If you request a return for reasons not related to a defect or mismatch with the description, the return shipping fee of EGP 550 will be charged.

If you originally received free shipping, an additional charge of EGP 550 will apply for the return.

Important Notice: Complimentary returns are only applicable at the time of delivery in cases where the item is defective or does not meet the stated specifications. Any return requests made after delivery—even within the 14-day return window—will incur return shipping fees.

Warranty

All products come with a one-year warranty, excluding:

1. Glass or mirrors.
2. Damage resulting from customer misuse.

Shipping Policy

Once your order is placed, you will be contacted via email, WhatsApp, or phone within three business days with the final shipping estimate. You will be notified of any additional shipping costs or potential refunds before your order is processed.

We do not ship orders internationally without your prior approval and payment of the final shipping charges.