What is revvvd return policy?

revvvd offers returns for products within fifteen (15) days of receipt of the shipment to you if the product is eligible for return. Products that are not eligible for return cannot be returned under any circumstances. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to three (3) to seven (7) business days for the refund to get credited to your credit card or your revvvd account if you paid in cash. Your refund is subject to the condition of the returned product.

Products eligible for returns will only be accepted under the following conditions :-

1. Custom furniture is not eligible for return.
2. Home decor products are accepted for a return only if the product is unopened, free from any damage, and must be in the original packaging.
3. Unwrapped bedding products will not be accepted for return.
4. Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

Returned merchandise must be in new condition. Returned items must have the original tags attached.

In case you request to return the product for reasons  unrelated to the product is not matching what was offered upon request (your responsibility is to choose the required product that is appropriate for you), the cost of shipping of return to our warehouse will be collected at a value of 500 Egyptian pounds. In caset that you enjoy the free shipping  (When placed your order), you will be charged An additional amount of 500 Egyptian pounds. 

Warranty

We give one year warranty for all products excluded :-

1- Glass or mirrors

2- Misuse by customer

Shipping

When your order is placed, we will contact you via email ,whatsapp or phone within three business days with the final shipping estimate for your order. You will be notified of the final shipping cost before your order is processed, and this may result in an additional charge or a refund. We will not ship an order internationally without your prior approval and payment of the final shipping charges